How we use

Your Data

Food Tours of Bristol (“we”, “us”, or “our”) are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect and process the following personal data:

  • Information you provide when booking an experience, purchasing a gift voucher, or contacting us via our website or email.

  • Records of any correspondence and customer service interactions.

  • Details of your visits to our website, including traffic data, location data, and usage patterns.

  • Technical information such as your IP address, browser type, and operating system, collected via cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

  • Process and confirm your bookings or purchases

  • Respond to enquiries and provide customer support

  • Send service-related messages such as booking confirmations or updates

  • Improve our website and service delivery

  • Comply with legal or regulatory obligations

We only use your data when we have a lawful basis, such as fulfilling a contract, complying with legal obligations, or with your consent.

3. How We Store Your Data

Our website is hosted on Squarespace, which provides secure storage on servers protected by firewalls. Booking and payment data may also be processed via third-party services such as Ticket Tailor and Stripe.

We retain your data only as long as necessary to fulfill its intended purpose and to meet legal or regulatory requirements.

4. Cookies and Analytics

We use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.

You can disable cookies at any time via your browser settings. For more information, please see our Cookie Policy or contact us directly.

5. Your Rights (UK/EU GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict data processing

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at hello@foodtoursofbristol.com.

6. Third-Party Services

We may use trusted third-party platforms such as Squarespace, Ticket Tailor, Stripe, CRM and email marketing tools to operate our services. These providers process data under their own privacy policies and are required to meet data protection obligations.

We do not sell or share your personal data for marketing purposes without your explicit consent.

7. Communicating With You

We may contact you to:

  • Confirm or manage your bookings

  • Respond to customer support requests

  • Send important service-related updates

  • Share news or surveys (if you have given your consent)

We may contact you via email, phone, text message, or post, depending on the contact details you provide.

8. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us: hello@foodtoursofbristol.com

9. Last updated: June 25th 2025